Terms of Service

1. What you're agreeing to

Markazer is a product operated by Markiva Solutions LLP ("Markiva Solutions LLP", "we", "us", or "Markazer"). By using Markazer ("the platform"), you agree to these terms. If you don't agree, please don't use the platform. Markazer is an AI-powered marketing and sales platform that helps you create content, run campaigns, manage leads, and more.

2. Your account

You need an account to use Markazer. When you create one, you agree to:

• Provide accurate information
• Keep your password secure
• Let us know if someone accesses your account without permission
• Take responsibility for everything that happens under your account

You must be at least 18 years old to use Markazer.

3. What you can do

With a Markazer account, you can:

• Create marketing content, emails, ads, and more using AI
• Run campaigns, track SEO, and analyze competitors
• Manage leads and follow-up sequences
• Collaborate with team members
• Generate reports and insights

Each plan comes with usage limits. If you hit your limit, you can upgrade or wait until the next billing cycle.

4. What you can't do

Please don't:

• Use the platform for anything illegal or harmful
• Try to break, hack, or reverse-engineer the platform
• Create spam, misleading content, or content that violates someone else's rights
• Share your account with others (add them as team members instead)
• Resell or redistribute AI-generated content as a competing service
• Overload the platform with automated requests beyond normal use

5. Your content

Everything you create on Markazer belongs to you. We don't claim ownership of your content, data, or marketing materials.

By using the platform, you give us permission to store and process your content so the platform can work. We won't sell your content or share it with third parties, except as needed to run the service (like using AI providers to generate your content).

You're responsible for making sure your content doesn't violate anyone's rights, including copyrights, trademarks, or privacy.

6. AI-generated content

Markazer uses AI to help you create content. A few things to keep in mind:

• AI content is a starting point. Always review before publishing.
• We can't guarantee AI content is 100% accurate, original, or free from errors.
• You're responsible for reviewing, editing, and approving anything before it goes live.
• Similar content may be generated for other users since AI models work from patterns.

7. Payments and billing

Some features require a paid plan. When you subscribe:

• You'll be billed for your chosen plan on a monthly basis.
• Your subscription renews automatically each month until you cancel. You authorize us, through our payment provider, to charge your payment method at the start of each billing period.
• Payments are processed by Cashfree Payments. Prices are shown in US Dollars and charged in Indian Rupees (INR) at the exchange rate displayed at checkout.
• You can cancel anytime from the Billing page. Your access continues until the end of the period you have already paid for, and you will not be charged again after that.
• Refunds are governed by our Refunds & Cancellations policy, which includes a 14-day money-back guarantee on the Pro plan.

Referral rewards: from time to time we offer referral rewards, such as free access credit. Rewards are granted only after the referred customer's first payment clears our refund window, are capped, are not transferable, and have no cash value. Self-referrals do not qualify, each person can be referred once, and we may withhold or revoke rewards where we reasonably suspect abuse or fraud. We may change or end the referral program at any time; credit already banked stays yours.

8. Availability

We aim to keep Markazer running smoothly, but we can't promise 100% uptime. The platform may go down for maintenance, updates, or unexpected issues. We're not liable for any losses caused by downtime.

9. Ending your account

You can delete your account at any time. We can also suspend or close your account if you violate these terms.

When an account is closed, your data may be deleted after a reasonable period. If you want your data exported before closing your account, contact us.

10. Liability

To the maximum extent permitted by law, Markazer is provided "as is" and "as available," without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We do our best to keep things running well, but to the maximum extent permitted by law we are not responsible for any indirect, incidental, special, or consequential losses, lost profits, lost revenue, lost data, or missed opportunities that come from using, or not being able to use, the platform. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.

11. Your responsibility for your content and use

You are responsible for how you use Markazer and for everything you create, publish, or send with it. This includes making sure your marketing follows the laws and platform rules that apply to you, such as advertising standards, disclosure requirements, and the policies of any ad network you use. You agree to cover us for any claims, losses, or costs that arise from your content, your use of the platform, or your violation of these terms or someone else's rights.

12. Not professional advice

Markazer produces marketing content, suggestions, and automated checks (including compliance and content reviews) for informational purposes only. These are generated by AI and are not legal, financial, tax, or professional advice. They are not a substitute for review by a qualified professional. You are responsible for verifying anything before you rely on it or publish it.

13. Governing law

These terms are governed by the laws of India, without regard to conflict-of-law rules. Any dispute relating to these terms or your use of Markazer will be subject to the exclusive jurisdiction of the courts located in India. If any part of these terms is found unenforceable, the rest remains in effect.

14. Third-party platforms and results

Markazer helps you plan and create marketing, but you run it on platforms we do not control, such as Meta, Google, TikTok, and LinkedIn. You are responsible for following each platform's rules. We are not responsible for the decisions those platforms make, including ad rejections, account suspensions, policy changes, or pricing changes.

We do not guarantee any specific marketing results, revenue, traffic, rankings, or return on your ad spend. Results depend on many factors outside our control, including your market, your budget, and the platforms you use.

15. Changes to these terms

We may update these terms from time to time. If we make major changes, we'll let you know through the platform or by email. Continuing to use Markazer after changes means you accept the new terms.

16. General

• Entire agreement: these terms, together with our Privacy Policy and Refunds & Cancellations policy, are the whole agreement between you and Markazer.
• No waiver: if we do not enforce part of these terms right away, we have not given up the right to enforce it later.
• Assignment: you may not transfer your account or these terms to someone else without our written permission. We may assign these terms as part of a merger, acquisition, or sale of assets.
• Events outside our control: we are not liable for delays or failures caused by events beyond our reasonable control, such as outages of third-party providers, internet failures, or other force majeure events.
• Severability: if any part of these terms is held unenforceable, the rest stays in effect.

17. Contact

Questions about these terms? Reach us at support@markazer.com